Privacy Policy

1. Information We Collect

Personal Information

When you create an account or place an order, we collect:

• Full name
• Email address
• Phone number
• Delivery addresses
• Payment information (processed securely through payment providers)
• Profile photo (optional)

Order Information

• Order history and preferences
• Restaurant selections
• Food items ordered
• Special instructions and dietary preferences
• Order ratings and reviews

Automatically Collected Information

• IP address and device information
• Browser type and version
• Location data (with your permission)
• Usage patterns and interactions with our platform
• Cookies and similar tracking technologies

Communication Data

• WhatsApp messages for order updates
• Customer support conversations
• Email communications
• Phone call records with support

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Processing and fulfilling your food orders
• Connecting you with restaurants and delivery partners
• Sending order confirmations and real-time updates
• Facilitating delivery to your specified address
• Processing payments and preventing fraud

Customer Support

• Responding to your inquiries and support requests
• Resolving order issues and disputes
• Investigating and addressing complaints
• Providing technical assistance

Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Personalizing your experience on our platform
• Conducting research and analytics

Marketing and Communication

• Sending promotional offers and special deals
• Notifying you about new restaurants and menu items
• Sharing platform updates and news
• Conducting surveys and gathering feedback

Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized access
• Enforcing our Terms and Conditions
• Ensuring platform security and safety

3. Information Sharing

We may share your information with the following parties:

Restaurant Partners

• Name, phone number, and delivery address for order fulfillment
• Order details and special instructions
• We do not share payment information with restaurants

Delivery Partners

• Name, phone number, and delivery address
• Order pickup and delivery instructions
• Real-time location for efficient delivery

Payment Processors

• Payment information for processing transactions
• We use secure third-party payment gateways (EcoCash, OneMoney)
• We do not store complete payment card details

Service Providers

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support tools and platforms
• Marketing and communication services

Legal Requirements

• Law enforcement and regulatory authorities when required by law
• Legal proceedings and investigations
• Protection of rights, property, and safety

Business Transfers

• In case of merger, acquisition, or sale of assets
• Your information may be transferred to the new entity

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure password storage using industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal data
• Download your order history and account information
• Receive data in a structured, machine-readable format

Correction and Updates

• Update your profile information anytime
• Correct inaccurate or incomplete data
• Modify your delivery addresses and preferences

Deletion

• Request deletion of your account and personal data
• Some information may be retained for legal or business purposes
• Order history may be retained for accounting and dispute resolution

Marketing Communications

• Opt-out of promotional emails and notifications
• Manage your communication preferences in account settings
• You will still receive transactional messages about your orders

Location Services

• Control location access through device settings
• Disable location tracking while still using the platform

To exercise any of these rights, contact us at mudhaplum@gmail.com

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

When you delete your account, we will remove or anonymize your personal information within 90 days, except for data we're required to retain by law.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Location Data

With your permission, we collect location data to:

• Show nearby restaurants and delivery options
• Calculate accurate delivery times and fees
• Enable real-time order tracking
• Improve delivery route optimization

You can disable location services in your device settings, but this may limit certain features.

10. WhatsApp Communications

By providing your phone number, you consent to receive order updates and notifications via WhatsApp, including:

• Order confirmations and status updates
• Delivery notifications and tracking information
• Customer support messages
• Important account notifications

You can opt-out of WhatsApp notifications by contacting our support team, though this may affect your ability to track orders in real-time.

11. International Data Transfers

Your data is primarily stored and processed in Zimbabwe. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Third-Party Links

Our platform may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to your registered address
• Platform notifications when you log in
• Prominent notice on our website

Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to your inquiry within 30 days.